Refund and cancellation policy

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Summary

• Full refund of your first subscription payment if you ask within 30 days.
• Cancel any time. Your plan stays active until the end of the period you paid for.
• No hidden cancellation fees.

30-day money-back guarantee

If Hipersign ERP is not right for you, email us within 30 days of your first subscription payment and we will refund that payment in full. This applies to your first payment of a new subscription, once per customer.

The guarantee covers the subscription fee only. These are not refunded:

• Additional customisation or training hours that you paid for separately and that were delivered.
• Other services quoted and paid for separately.

The setup, data migration and included hours that come with your plan are not charged to you if you take the refund.

How to request a refund

• Email sales@hipersignerp.com from the email address used for the purchase, or tell your account manager.
• Include your company name and the date of payment.
• We confirm your request within 2 working days.
• Refunds go back to the original payment method. Depending on your bank, it usually takes 5 to 10 working days to appear.

Cancelling your subscription

• Cancel at any time on the Manage subscription page, by emailing sales@hipersignerp.com, or by telling your account manager.
• Cancellation stops future renewals. You keep full access until the end of the period you have already paid for.
• Apart from the 30-day guarantee, payments already made are not refunded, including unused months of a yearly plan, unless the law requires otherwise.
• Before your access ends, you can ask us to export your data. We keep it for 30 days after your subscription ends.

Renewals

Subscriptions renew automatically. We remind you before each yearly renewal, and in India you receive a notification before each automatic charge. To avoid a renewal, cancel before the renewal date.

Duplicate or incorrect charges

If you were charged twice, or charged the wrong amount, email us and we will correct it and refund any amount charged in error.

Who processes your refund

• Customers in the UAE, Saudi Arabia, Hong Kong and the UK: Estrellas International LLC, Dubai, United Arab Emirates.
• Customers in India: Hipersign Technologies, India.

This policy is part of our Terms of sale. Your legal rights as a consumer are not affected.