Effective Date: May 8, 2026
Welcome to Hipersign ERP. These Terms & Conditions (“Terms”) govern your access to and use of the Hipersign ERP platform, website, applications, software, and related services (“Services”).
By accessing or using Hipersign ERP, you agree to comply with and be legally bound by these Terms.

1. Company Information
Hipersign ERP is operated by:
Estrellas International LLC
United Arab Emirates
TRN: 100541421200003
Technology, development, and technical support services may be provided by:
Hipersign Technologies
Oruma Building, PO Box #679302
Palakkad, Kerala, India
GSTIN: 32BTDPT2811F1Z1

2. Acceptance of Terms
By accessing our website or using our Services, you confirm that:
• You are authorized to represent your business or organization.
• You are legally capable of entering into binding agreements.
• You agree to comply with all applicable laws and regulations.
If you do not agree with these Terms, you must discontinue use of the Services
immediately.

3. Services Description
Hipersign ERP provides cloud-based and/or on-premise business management
software solutions, including but not limited to:
• Accounting & Finance
• Inventory & Warehouse Management
• Sales & CRM
• Procurement & Purchasing
• HR & Payroll
• Manufacturing
• POS Systems
• Reporting & Analytics
• UAE VAT & E-Invoicing Features
• Custom Integrations & Automation
Certain features may vary depending on subscription plans, licensing, deployment type,
or regional compliance requirements.

4. User Accounts
Users may be required to create an account to access certain Services.
You are responsible for:
• Maintaining confidentiality of login credentials
• All activities performed under your account
• Providing accurate and updated information
You must immediately notify us of any unauthorized access or security breach.
We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscription & Payment Terms
5.1 Subscription Plans
Hipersign ERP may offer:
• Monthly subscriptions• Annual subscriptions
• Enterprise licensing
• One-time implementation services
• Add-on modules and integrations
Pricing may change without prior notice for future billing periods.

5.2 Payment Obligations
Customers agree to pay all applicable:
• Subscription fees
• Setup fees
• Customization charges
• Training fees
• Support fees
• Applicable VAT or taxes
Failure to make timely payments may result in:
• Suspension of Services
• Restricted access
• Data access limitations
• Account termination

5.3 Refund Policy
Unless otherwise agreed in writing:
• Subscription fees are non-refundable.
• Implementation and customization fees are non-refundable after project
commencement.
• Refund requests are reviewed solely at our discretion.

6. Implementation & Custom Development Implementation timelines provided by Hipersign ERP are estimates and may vary based on:
• Client response times
• Scope changes
• Third-party dependencies
• Data migration complexity
• Regulatory or integration requirements
Clients are responsible for providing:
• Accurate business requirements
• Timely approvals
• Access to required systems/data
Custom-developed features remain intellectual property of Hipersign ERP unless otherwise agreed in writing.

7. Acceptable Use Policy
You agree NOT to:
• Use the Services for illegal activities
• Attempt unauthorized access to systems
• Upload malicious software or harmful code
• Interfere with system security or performance
• Reverse engineer or copy the platform
• Resell Services without written authorization
Violation may result in immediate suspension or legal action.

8. Intellectual Property
All software, branding, website content, source code, graphics, documentation, and related materials are the exclusive property of Hipersign ERP and/or its licensors.No part of the Services may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
“Hipersign ERP” and associated logos are protected trademarks and intellectual property.

9. Data Ownership & Privacy
Customers retain ownership of their business data uploaded to the platform.
By using the Services, you grant Hipersign ERP permission to process, store, and transmit data solely for:
• Service delivery
• Technical support
• System maintenance
• Security monitoring
• Legal compliance
We implement commercially reasonable security measures; however, no system can guarantee absolute security.
Customers are responsible for maintaining local backups where required.

10. UAE VAT & Regulatory Compliance
Hipersign ERP may provide tools and features designed to support UAE VAT compliance and electronic invoicing requirements.
However:
• Customers remain solely responsible for their legal and tax compliance
obligations.
• Hipersign ERP does not provide legal, tax, or financial advice.
• Regulatory updates may require system modifications or additional
subscriptions.

11. Third-Party Integrations
The Services may integrate with third-party platforms including payment gateways, banking systems, WhatsApp APIs, SMS providers, or government portals.Hipersign ERP is not responsible for:
• Third-party downtime
• API limitations
• Service interruptions
• External pricing changes
• Data handling practices of third parties
Use of third-party services is subject to their own terms and policies.

12. Service Availability
While we strive for high uptime and reliability, we do not guarantee uninterrupted or error-free Services.Scheduled maintenance, upgrades, force majeure events, cyber incidents, or infrastructure failures may temporarily affect availability.

13. Limitation of Liability
To the maximum extent permitted by law:
Hipersign ERP, Estrellas International LLC, Hipersign Technologies, and their affiliates shall not be liable for:
• Indirect or consequential damages
• Business interruption
• Data loss
• Loss of profits or revenue
• Tax penalties
• Regulatory fines
• Third-party claimsTotal liability shall not exceed the amount paid by the customer during the previous three (3) months of Services.

14. Indemnification
You agree to indemnify and hold harmless Hipersign ERP, Estrellas International LLC,
Hipersign Technologies, employees, and affiliates from claims arising from:
• Your misuse of the Services
• Violation of laws or regulations
• Infringement of third-party rights
• Unauthorized activities under your account

15. Confidentiality
Both parties agree to maintain confidentiality of proprietary business information shared during the course of service delivery.
Confidential information shall not be disclosed to third parties except where legally required.

16. Termination
We reserve the right to suspend or terminate Services if:
• Payments remain overdue
• Terms are violated
• Fraudulent activity is detected
• Services are misused
Customers may terminate subscriptions according to agreed billing cycles.
Termination does not waive outstanding payment obligations.

17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the UAE.

18. Changes to Terms
We may update these Terms periodically.
Updated versions will be published on our website with revised effective dates.
Continued use of the Services after changes constitutes acceptance of the updated Terms.

19. Contact Information
Hipersign ERP
Operated by Estrellas International LLC
United Arab Emirates
Technical Support Partner:
Hipersign Technologies
Palakkad, Kerala, India
Email: support@hipersignerp.com
Website: www.hipersignerp.com

20. Entire Agreement
These Terms constitute the complete agreement between the customer and Hipersign